Provider Communications

Please See Latest News, and WHA's Clinical Connections Newsletter Below

Resource for WHA Providers

WHA developed the Clinical Provider Handbook as a comprehensive resource for our clinical providers and their staff to have access to our policies, procedures, and standards in patient (member) care, as well as important contacts, tools, and processes for communications with WHA, and the ongoing delivery of health care services to our members.

WHA mails this resource annually to contracted clinical providers. You can also download the handbook or request copies from WHA’s Provider Relations at 844.870.2178 or

WHA Clinical Provider Handbook

Clinical Connections E-newsletter  

Welcome to our new Clinical Connections e-newsletter! These quarterly communications will share WHA programs, vital information, and news updates. Feel free to pass this on to your staff and colleagues; or tell them to use the form (to the right on this page) to subscribe.


A Note from our Pharmacy Director (6/7/2023): Camber Pharmaceuticals announced a consumer-level Class I recall of one lot of atovaquone oral suspension due to potential Bacillus cereus contamination in the product. Impacted WHA members have been notified but we wanted to ensure our clinical providers were aware of this notice.

Please Submit Your Information to Today!

Use the email to easily submit your race, ethnicity, and spoken languages for our clinical provider directory.  Simply include your name, NPI number if available and your race, ethnicity, and language information. Thank you!

Optum for Behavioral Health Services (effective January 1, 2023)

Optum is now our behavioral health partner for mental health and substance use disorders. The move to Optum expands the network of behavioral health providers (both in-person and virtual) and gives members an enhanced digital portal for resources and self-help evaluation tools. Please direct your patients to our webpage for details and links to Optum's provider directory or call Optum directly:

Western Health Advantage Commercial Members: Call 800.765.6820

Western Health Advantage Medicare Advantage Members: 855.857.9748

Past Issues of Clinical Connections

Get our latest news and policy updates - subscribe to our Clinical Connections e-newsletter here:

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New Provider Information

As a new practitioner, you will receive a New Provider Orientation Packet from WHA within 10 days of your effective date (based on the new direct provider contract date). The packet includes a welcome letter and the Clinical Provider Handbook. Other provider orientation materials will be distributed through your contracted medical group directly to the providers, as applicable.

Important Note: Your contracted medical group or IPA must notify WHA immediately when a new practitioner has been contracted as a WHA participating provider.

Last review date: November 3, 2023