WHA

Provider Communications

All the Latest News, Clinical Connections Newsletter Below

Resource for WHA Clinical Providers

WHA developed the Clinical Provider Handbook as a comprehensive resource for our clinical providers and their staff to have access to our policies, procedures, and standards in patient (member) care, as well as important contacts, tools, and processes for communications with WHA, and the ongoing delivery of health care services to our members.

WHA mails this resource annually to contracted clinical providers. You can also download the handbook or request copies from WHA’s Provider Relations at 844.870.2178 or providerrelations@westernhealth.com.  Look for annual updates in April.

WHA Clinical Provider Handbook

Clinical Connections E-newsletter  

Welcome to our new Clinical Connections e-newsletter! This quarterly communication shares WHA programs, vital information, and news you'll find useful. Please pass this on to your staff and colleagues, and tell them to use the form at right to subscribe.

NEWS TO TAKE NOTE

Culturally and Linguistically Appropriate Health Education Materials and Resources

Find information regarding language needs, health education materials, cultural competency trainings and more with our resource flyer. 

Regarding Post-Stabilization Care (Optum Behavioral Health)

Optum Behavioral Health’s designated telephone number is 1.800.999.9585, which is for noncontracting providers to obtain prompt authorization for the transfer of a stabilized enrollee's care to another provider or authorization to provide post-stabilization care. 

Optum Behavioral Health Coordination of Care and Maternal Mental Health Screening

To support our clinical providers in coordinating care with their mental health professionals, Optum provided this helpful flyer (also available on the Provider Downloads webpage). 

State regulations require maternal mental health screenings during the prenatal and postpartum periods. Access Optum BH's Provider Express for Maternal Mental Health guidance and resources. Maternal Mental Health Resources

Commercial Members – BH Optum dedicated toll-free number: 800-765-6820

Please Submit Your Demographics Information Today!

Use the email providerdemographics@westernhealth.com to easily submit your race, ethnicity, and spoken languages for our clinical provider directory.  Simply include your name, NPI number if available, and your race, ethnicity, and language information. Thank you!

Past Issues of Clinical Connections

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Pharmacy Passages 

Pharmacy Passages is a WHA publication that keeps you up-to-date on monthly formulary updates including prior authorization and other utilization management changes.

Latest Issue:

Past Issues of Pharmacy Passages

New Provider Information

As a new practitioner, you will receive a New Provider Orientation Packet from WHA within 10 days of your effective date (based on the new direct provider contract date). The packet includes a welcome letter and the Clinical Provider Handbook. Other provider orientation materials will be distributed through your contracted medical group directly to the providers, as applicable.

Important Note: Your contracted medical group or IPA must notify WHA immediately when a new practitioner has been contracted as a WHA participating provider.

Last review date: June 18, 2025

Rite Aid Pharmacy Patients: All Rite Aid pharmacies nationwide are closing! Please be on the lookout for information from Rite Aid pharmacies about their bankruptcy and store closures. Call your Rite Aid pharmacy for questions about your prescriptions and new pharmacy options. WHA is here to help as well. Contact Us via Phone