Contact Us

NURSE ADVICE SERVICES

For immediate medical advice and direction:

WHA members: Nurse24

877. 793.3655 toll-free

7 days a week, 24 hours a day

For relay assistance services:
800. 877.8793 (Voice/TTY/ASCII) or
800.855.4000 (Sprint TTY Operator Services)

Online chat services are also available: visit Nurse24 Chat

BEHAVIORAL AND MENTAL HEALTH SERVICES

For behavioral health services or questions about your mental health or substance abuse benefits:

WHA members: Magellan Behavioral Health

800. 424.1778 toll-free

7 days a week, 24 hours a day

UC Active Members: Optum

888.440.8225 toll-free

7 days a week, 24 hours a day


WESTERN HEALTH ADVANTAGE

Western Health Advantage strives to provide exceptional health care services to our members, employer groups and brokers. Our dedicated, local representatives are happy to provide answers and explain how WHA can meet your personal needs.

2349 Gateway Oaks, Suite 100, Sacramento, CA 95833

Main Phone: 888.227.5942 toll-free
For TDD/TYY: 888.877.5378

Member Services

916.563.2250 or 888.563.2250 toll-free

Monday through Friday (excluding holidays) 8 a.m. to 5 p.m.

For TDD/TYY: 888.877.5378

Email: memberservices@westernhealth.com or
use the Secure Message Center at right

Fax: 916.568.0126

Premium Billing

916.563.2206 or 888.442.2206 toll-free

Monday through Friday (excluding holidays) 8 a.m. to 4 p.m.

Email: premiumbilling@westernhealth.com or
use the Secure Message Center at right

Fax: 916.568.0334

Eligibility

916.563.2206 or 888.442.2206 toll-free

Monday through Friday (excluding holidays) 8 a.m. to 4 p.m.

Email: eligibility@westernhealth.com or
use the Secure Message Center at right

Fax: 916.568.0334

Employer Group Sales

916.563.3198 or 888.499.3198 toll-free

Monday through Friday (excluding holidays) 8 a.m. to 5 p.m.

Email: whasales@westernhealth.com or
use the Secure Message Center at right

Fax: 916.568.1338

Individual Sales

916.563.2250 or 888.563.2250 toll-free

Monday through Friday (excluding holidays) 8 a.m. to 5 p.m.

Email: individualsales@westernhealth.com or
use the Secure Message Center at right

Fax: 916.568.1338
Secure Message Center

Send a message to Western Health Advantage

 


Please note: This communication is limited to 4,000 characters

When will you hear from us?
Within 24 hours, you should get a response to your message by email, or by telephone if you provide your telephone number. Messages are sometimes re-routed for proper handling, which may extend the time it takes for us to reply to your message.

The site you are transferring to is not hosted by WHA. WHA's Terms of Use and internet Privacy Practices do not apply to your use of this linked site. Please review the policies on privacy and terms of use for the linked site. WHA does not control the accuracy, completeness, or timeliness of the content on the linked site.