Contact Us

 

Member Services

916.563.2250 or 888.563.2250 toll-free
888.877.5378 TDD/TTY

Monday through Friday 8 a.m. to 6 p.m. (excluding holidays)

memberservices@westernhealth.com
916.568.0126 fax

888.227.5942 toll-free general line

2349 Gateway Oaks Drive, Suite 100
Sacramento, California 95833

WHA Members: In order for us to better serve you, please log in to your MyWHA account for access to the secure message center. For general inquiries, please email us directly using the department email addresses listed on this page. You can also Live Chat a Member Services Representative by clicking the link below or while logged into your MyWHA account.

Nurse Advice Services

WHA Members: Nurse Advice Line

877.793.3655 toll-free

7 days a week, 24 hours a day

For relay assistance services:
800. 877.8793 (Voice/TTY/ASCII) or
800.855.4000 (Sprint TTY Operator Services)

 

Behavioral Health Services

WHA Members: Magellan Behavioral Health

800.424.1778 toll-free

7 days a week, 24 hours a day

Premium Billing

916.563.2206 or 888.442.2206 toll-free

Monday through Friday 8 a.m. to 4 p.m. (excluding holidays)

premiumbilling@westernhealth.com
916.568.0334 fax

Automated Payment System

866.203.3303
7 days a week, 24 hours a day

Eligibility

916.563.2206 or 888.442.2206 toll-free

Monday through Friday 8 a.m. to 4 p.m. (excluding holidays)

eligibility@westernhealth.com
916.568.0334 fax

Employer Group Sales

916.563.3198 or 888.499.3198 toll-free

Monday through Friday 8:30 a.m. to 5 p.m. (excluding holidays)

whasales@westernhealth.com
916.568.1338 fax

Individual Sales

916.563.2250 or 888.563.2250 toll-free

Monday through Friday 8 a.m. to 5 p.m. (excluding holidays)

individualsales@westernhealth.com
916.568.1338 fax

Covered California Service Center

800.300.1506 toll-free

Monday through Friday 8 a.m. to 6 p.m.,
Saturday 8 a.m. to 5 p.m., (excluding holidays)

800.889.4500 TTY
888.329.3700 fax
Website: CoveredCa.com

Provider Relations

916.614.6096 or 844.870.2178 toll-free

Monday through Friday 8 a.m. to 4 p.m. (excluding holidays)

providerrelations@westernhealth.com
916.568.0126 fax

Email directory@westernhealth.com to report any inaccuracies in WHA's provider directory.

Medicare Sales

916.246.7497 or 888.992.7494  toll-free

Monday through Friday 8 a.m. to 6 p.m. (excluding holidays)

medicaresales@westernhealth.com
916.568.1338 fax

For the latest on Coronavirus (COVID-19), click: getting care, at-home tests, vaccines and more