NURSE ADVICE SERVICES

WHA members: Nurse24

877. 793.3655 toll-free

7 days a week, 24 hours a day

For relay assistance services:
800. 877.8793 (Voice/TTY/ASCII) or
800.855.4000 (Sprint TTY Operator Services)

Online chat services are also available: visit Nurse24 Chat

BEHAVIORAL AND MENTAL HEALTH SERVICES

WHA members: Magellan Behavioral Health

800. 424.1778 toll-free

7 days a week, 24 hours a day

UC Active Members: Optum

888.440.8225 toll-free

7 days a week, 24 hours a day
 

WESTERN HEALTH ADVANTAGE

2349 Gateway Oaks, Suite 100, Sacramento, CA 95833

 

Main Phone: 888.227.5942 toll-free
For TDD/TYY: 888.877.5378

Member Services

916.563.2250 or 888.563.2250 toll-free

Monday through Friday (excluding holidays) 8 a.m. to 6 p.m.

For TDD/TYY: 888.877.5378

Email: memberservices@westernhealth.com or
use the Secure Message Center at right

Fax: 916.568.0126

Premium Billing

916.563.2206 or 888.442.2206 toll-free

Monday through Friday (excluding holidays) 8 a.m. to 4 p.m.

Automated payment system

866.203.3303

7 days a week, 24 hours a day

Email: premiumbilling@westernhealth.com or
use the Secure Message Center at right

Fax: 916.568.0334

Eligibility

916.563.2206 or 888.442.2206 toll-free

Monday through Friday (excluding holidays) 8 a.m. to 4 p.m.

Email: eligibility@westernhealth.com or
use the Secure Message Center at right

Fax: 916.568.0334

Employer Group Sales

916.563.3198 or 888.499.3198 toll-free

Monday through Friday (excluding holidays) 8 a.m. to 5 p.m.

Email: whasales@westernhealth.com or
use the Secure Message Center at right

Fax: 916.568.1338

Individual Sales

916.563.2250 or 888.563.2250 toll-free

Monday through Friday (excluding holidays) 8 a.m. to 5 p.m.

Email: individualsales@westernhealth.com or
use the Secure Message Center at right

Fax: 916.568.1338

Covered California Service Center

800.300.1506 toll-free

Monday through Friday 8 a.m. to 6 p.m.
Saturday 8 a.m. to 5 p.m. (excluding holidays)

For TTY: 800.889.4500
Fax: 888.329.3700
Website: CoveredCa.com

Provider Relations

916.614.6096 or 844.870.2178 toll-free

Monday through Friday (excluding holidays) 8 a.m. to 4 p.m.

Email: providerrelations@westernhealth.com or
use the Secure Message Center at right to report any inaccuracies in WHA's provider directory.

Members: In order for us to better serve you, please log in to your MyWHA account prior to using the secure message center.

Secure Message Center

Send a message to Western Health Advantage

 


Please note: This communication is limited to 4,000 characters

Important: For a medical or psychiatric emergency, call 911 or go to the nearest hospital.
Do not use this website for emergency care or urgent symptoms. If you are experiencing an urgent symptom or you want to speak with a nurse, please call your primary care physician (PCP) or Nurse24 at 877. 793.3655.

When will you hear from us?
You can expect an email reply within one business day. We may ask for additional information in order to give you the best answer. Please note that if you are not logged into your MyWHA account when you use the secure message center, we will be limited in the information we can provide you.

Consent:
By clicking send, you consent (a) to the collection and use of information as outlined in WHA's Internet Privacy Practices, (b) to WHA communicating with you directly via the email address you used to create your MyWHA account or through the email address you provided, and (c) to protected health information being transmitted between WHA and your email address during our communication with you, if you were logged into your MyWHA account.