Contact Us

 

Member Services

916.563.2250 or 888.563.2250 toll-free
711 TDD/TTY
Monday through Friday 8 a.m. to 6 p.m. (excluding holidays)

Note: During open enrollment time, Covered California has extended hours:

Monday - Friday 8 a.m.-7 pm; Sat. 8 a.m.-6 p.m.
memberservices@westernhealth.com
916.568.0126 fax

2349 Gateway Oaks Drive, Suite 100
Sacramento, California 95833

WHA Members: To better serve you, please log in to your MyWHA account for access to the secure message center. For general inquiries, please email us directly using the department email addresses listed on this page.

Nurse Advice Services

WHA Members: Nurse Advice Line
888.656.3574 toll-free
7 days a week, 24 hours a day

Behavioral Health Services

WHA Members: Optum Behavioral Health
800.765.6820 toll-free
7 days a week, 24 hours a day

Pharmacy Department

Prescription Requests 
916.568.5280 fax

 

Premium Billing

916.563.2206 or 888.442.2206 toll-free
Monday through Friday 8 a.m. to 4 p.m. (excluding holidays)
premiumbilling@westernhealth.com
916.568.0334 fax

Automated Payment System

866.203.3303
7 days a week, 24 hours a day

Eligibility

916.563.2206 or 888.442.2206 toll-free
Monday through Friday 8 a.m. to 4 p.m. (excluding holidays)
eligibility@westernhealth.com
916.568.0334 fax

Employer Group Sales

916.563.3198 or 888.499.3198 toll-free
Monday through Friday 8:30 a.m. to 5 p.m. (excluding holidays)
whasales@westernhealth.com
916.568.1338 fax

Individual Sales

916.563.2250 or 888.563.2250 toll-free
Monday through Friday 8 a.m. to 5 p.m. (excluding holidays)
individualsales@westernhealth.com
916.568.1338 fax

For questions on premium/financial assistance, contact Covered California at 800.300.1506 or 800.889.4500 TTY

Provider Relations

916.614.6096 or 844.870.2178 toll-free
Monday through Friday 8 a.m. to 4 p.m. (excluding holidays)
providerrelations@westernhealth.com
916.568.0126 fax

Email directory@westernhealth.com to report any inaccuracies in WHA's provider directory.

Medicare Sales

Individual Plans: 916.246.7494 or 888.992.7494 toll-free
Monday through Friday 8 a.m. to 6 p.m. (excluding holidays)
medicaresales@westernhealth.com
916.568.1338 fax

Group/Retiree Plans: 916.563.3198 or 888.499.3198 toll-free
Monday through Friday 8:30 a.m. to 5 p.m. (excluding holidays)
whasales@westernhealth.com
916.568.1338 fax