Nurse Advice & Health Support

WHA strives to provide our members with innovative ways to support optimal health and lead healthy lifestyles.

Through Optum's Health Portal, you have 24/7 access to interactive health tools and trackers. You also have access to registered nurses through a nurse advice line.

Have a medical concern and are not sure what to do?


WHA provides 24/7 access to a nurse advice line staffed with registered nurses through NurseLine. You can speak directly with a nurse at 877.793.3655 (currently, option 5). Hearing-impaired participants dial in by calling 711, then the toll-free number, 877.793.3655. It rings into Optum's NurseLine with a slight delay. 

This is available every day and at any time of day/night. You may also reach support through a secure chat line here: use start a chat. Registered nurses are available to answer any of your health questions, including direct referrals to disease management nurses. Talk to a nurse for advice and information on:

  • Symptoms you are experiencing
  • Minor illnesses and injuries
  • Chronic conditions
  • Medical tests and medications
  • Preventive care
  • Prepare for doctor visits

Optum nurses can also guide you through important health decisions that combine medical information along with your personal values that help you to make informed decisions about medical tests, medicines, surgeries, and other treatment options. Good health decisions can help you reduce costs while getting better care and take into account:

  • The benefits of each option
  • The risks of each option
  • The costs of each option
  • Your own needs and wants

Additional Health Decision Resources

Choosing Wisely: Consumer Health Choices

The Choosing Wisely tool is part of a campaign that encourages conversations between patients and their doctors so that an informed decision on care can be made together. View patient-friendly resources from specialty societies and consumer reports to help make good decisions about the most appropriate care for your individual situation.

Choosing Wisely is an initiative of the ABIM Foundation.


Last review date: January 31, 2023

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