Digital Resources

MyWHA by Western Health Advantage

Access your Western Health Advantage plan info straight from your smartphone.

  • Access your digital WHA Member ID card(s)
  • One-touch call to your primary care physician (PCP)
  • Get directions to your PCP's office
  • Look up details about your plan, such as your office copayment
  • It’s a handy reference, too, for contacting:
    • WHA Member Services Department
    • Our 24-hour nurse advice line
    • Behavioral and mental health services

Click to download:

Assist America Mobile

Download the Assist America Mobile App for a one-touch connection to their 24/7 operations center. Other special features include:

  • Access to your digital Assist America membership card
  • Pre-trip information, such as country-specific visa requirements, immunization regulations, security advisories, and more
  • Global Embassy Locator
  • U.S. Pharmacy Locator
  • Information available to WHA members
  • Travel Alerts

Your Western Health Advantage ID is: 01-aa-wha-02083


Take care of your home delivery prescriptions at any hour, from anywhere, using the new OptumRx App. This application makes it easier than ever to refill and renew existing home delivery pharmacy prescriptions, sign up new prescriptions for home delivery, compare medication prices and more.

  • Refill home delivery prescriptions
  • Renew prescriptions for home delivery
  • Transfer a prescription to home delivery
  • Compare medication prices and find lower-cost options
  • Review order status for home delivery of medication
  • Setup a medication reminder
  • Locate a pharmacy
  • View claims history

24/7 Virtual Urgent Care from Teladoc

There are times when you can’t get to your doctor. WHA members have access to virtual urgent care for non-emergency situations, such as minor injuries or illnesses, such as sprains, strains, rashes, burns or cuts; and minor illnesses, such as cold/flu symptoms or upset stomach, pink eye, or sinus infection as a few examples. Using your smartphone, members can talk with a doctor to get a diagnosis and treatment.

For details on using the Teladoc* service, visit

Click to download the app:

*Note: When receiving urgent care telehealth services through Teladoc, all services shall be provided consistent with existing appointment standards and access requirements. If your plan has out-of-area benefits, members can access services either via telehealth or on an in-person basis. Certain conditions apply. Review your plan documents available at for details on cost-sharing and balance billing protections.

Kaia Digital Therapy 

Members with acute or chronic neck, shoulder, back, hip, wrist, or knee pain can benefit from timely personalized physical therapy that is accessible anytime or anywhere. Optum brings the Kaia program to WHA members via a smartphone app and program. Go to to enroll and download the app.

Hypertension Management  (High Blood Pressure)

For members over the age of 18 living with hypertension, WHA teamed up with Livongo by Teladoc to deliver an advanced hypertension management program and app to better manage their high blood pressure and keep track via access to a personal portal. Go to

Virta Type 2 Diabetes Reversal

For members with type 2 diabetes wanting to lose weight and lower blood sugar, this innovative nutritional program helps to reverse type 2 diabetes without the risks, costs, or side effects of medications or surgery. Virta helps members lower their blood sugar and hemoglobin A1c, making it possible to reduce (or even eliminate) diabetes medications and lose weight. Visit for more eligibility information and enroll.