How do I check patient eligibility?

You can verify eligibility 24 hours a day by logging onto WHA's password protected pages.

How do I reach WHA's Member Services department and what are the hours of operation?

You can reach WHA's Member Services department at 916.563.2250 or toll-free at 888.563.2250 Monday through Friday between 8 a.m. and 6 p.m. WHA is closed on all Federal Holidays.

How do I obtain a username and password to access WHA's secure website?

You can sign up for access online at

Can I charge my patients a fee for "missed appointments"?

Under DMHC's definition for "Missed Appointment Fees," which is defined as, "fees charged by a Provider against a WHA member who fails to keep an appointment with the Provider for a service that would have been covered by WHA, and fails to inform the Provider with advance notice as required and disclosed by the Provider," a Provider may charge a "reasonable" missed appointment fee as long as the Provider has established a written policy for such fees and has disclosed its policy to each member in advance.

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