- Call your doctor’s office.
You can call your doctor at any time of the day, including evenings and weekends. Your doctor — or the doctor on-call — may provide you with home care remedies or find it necessary for you to seek care at the emergency room or your medical group’s contracted urgent care center.
- Call Nurse24.
If you have a medical concern and are not sure what to do, you can call our nurse advice line at 877.793.3655. Nurse24SM is available 24/7 so you can call any time of the day or night.
- Be prepared.
Know the contact information and location of the closest emergency room, your medical group’s contracted urgent care center(s), poison control and closest friend/relative.
WHA covers you for Urgent Care and Emergency Care services wherever you are in the world. Please note that emergency room visits are not covered for non-Emergency situations.
If an Urgent Care situation arises while you are in WHA's Service Area, call your PCP. You can call your doctor at any time of the day, including evenings and weekends. Explain your condition to your PCP or the physician on call and he/she will direct your care. In the event you are not able to reach your PCP, you should go to an Urgent Care facility affiliated with your medical group.
You can use WHA's online Provider Search tool to find an urgent care facility that is affiliated with your PCP's medical group.
- From the Provider Search page, choose Advanced Search Options
- Select Urgent Care Center as the Provider Type
- From the "Medical Group" drop-down menu, select your PCP's medical group
- Optional: You can narrow your search results by location. For example: Enter your work or home address to locate an urgent care facility that is within a 10 mile radius.
If an Emergency situation arises whether you are in WHA's Service Area or outside of the Service Area, call "911" immediately or go directly to the nearest hospital emergency room. If you are hospitalized at a non-participating facility because of an emergency, WHA must be notified within twenty-four (24) hours or as soon as possible. If you are unable to make the call, have someone else make it for you, such as a family member, friend, or hospital staff member.
Follow-up care after an emergency room visit is not considered an Emergency situation. If you receive Emergency treatment from an emergency room physician or non-participating provider and you return for follow-up care (for example, removal of stitches or redressing a wound), you will be responsible for the cost of the service. Contact your PCP for all follow-up care. If your health problem requires a specialist, your PCP will refer you to an appropriate Participating Provider, as needed.
We are currently enhancing the online renewal system. Please check back soon. For immediate assistance, contact a WHA Individual Plan Specialist at 888.563.2250 or email@example.com.
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WHA members who belong to the NorthBay Healthcare medical group have access to ER Direct urgent care services.