Mental Health

Free 24-hour Crisis Line from Magellan

In response to recent events across the country, WHA's behavioral health partner, Magellan Healthcare, opened a free 24-hour crisis line for anyone who needs help during these tumultuous times. The situation with COVID-19, in addition to the unrest in communities across the country, has sparked an unprecedented level of stress for many individuals.

The toll-free number to access free, confidential counseling services is 1.800.327.7451 (TTY 711).

Individuals who call the hotline will speak directly to a masters-level, certified licensed mental health clinician. The crisis line is offered free-of-charge to assist individuals as they try to cope with feelings of fear, sadness, anger and hopelessness related to these difficult times. Crisis line callers may also seek information and guidance to other available resources, such as community-based support. 



Your behavioral health services includes a full spectrum of managed mental health and substance abuse services.

For assistance obtaining mental help benefits coverage information, provider access and claims processing information, please call Member Services at 888.563.2250 or send a secure message.

How to use your behavioral health benefits:

  • No referral from your Primary Care Physician (PCP) is required.
  • A WHA member can call Magellan Health directly.

Occasional sadness is a natural part of being human. Depression is different because sometimes a person won't necessarily feel sad; instead, other symptoms and even physical symptoms can be present. If it continues for too long and left untreated, major depression can set in.  Fortunately, there is help for you and your loved ones.

To learn more about the symptoms for depression, visit the National Institute of Mental Health website or visit WHA's Signs and Symptoms of Depression webpage.

Behavioral health resources and assistance for Western Health Advantage members are available through Human Affairs International of California (HAI-CA), a subsidiary of Magellan Health Services. Below you will find an abundance of information including resources about depression prevention programs through Magellan (HAI-CA) that are offered at no additional cost to Western Health Advantage members.

Emergency Care

Don’t delay! Get help immediately! Go to the nearest hospital or call 911.

If you or your family member has a mental health or substance abuse problem that is an emergency seriously threatening your life or health, get help at once. You should do one of these things:

  • Call 911

  • Go directly to an emergency room

  • Call your doctor or therapist for help

If you have a mental health or substance abuse problem that is not an emergency, but you think you need to talk to someone right away, call Magellan Customer Service at 800.424.1778 - 24 hours a day, seven days a week.

If your emergency results in an inpatient admission, you or your provider must notify WHA, as soon as it is reasonably possible, in order to precertify your care.

Four tips to help you be stress-free

When physical symptoms of stress and anxiety are interfering with your daily life, it is important to seek help through your doctor or a behavioral health professional. Many people have success with combinations of:

  1. Learning more about it

  2. Talking with a counselor

  3. Exercising or walking

  4. Doing relaxation techniques such as progressive muscle relaxation, meditation or time management

Download our Mental Health Quick Reference to access WHA member benefits and services that support these efforts.

Last review date: January 6, 2021

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