24/7 Virtual Urgent Care from Teladoc
There are times when you can’t or don’t want to leave home to go to the doctor. Perhaps you think you’ve developed a sinus infection but are at home with the kids and cannot go to an urgent care location.
To ensure our members have access to care when they need it, WHA expanded its telehealth options* in non-emergency situations. We recommend that you try to reach your PCP first, but for virtual urgent care in non-emergency situations, try Teladoc, the global leader in telemedicine is available for urgent care needs.
Teladoc is available to members 24/7: Regular daytime hours or after hours or weekends – when you need to reach a healthcare professional for a minor, urgent care needs.
Quick to connect: Teladoc lets members connect with a healthcare professional, often within 30 minutes.
Ideal for minor injuries/illness: Injuries such as sprains, strains, rashes, burn or cut; and minor illnesses, such as cold/flu symptoms or upset stomach, pink eye, or sinus infection as a few examples. Using your smartphone, members can talk with a doctor to get a diagnosis and treatment.
When you set up a Teladoc account: Make sure to select a local, WHA in-network pharmacy. If the doctor prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice. Teladoc will automatically notify you (through the message center) when your prescription is submitted. We suggest contacting your selected pharmacy to confirm when your prescription will be ready for pick up (or delivery).
Copayment Summary: Check your Copayment Summary for cost-share and further details on this new benefit.
Teladoc has made it easy to connect and get more information. Visit the Teladoc site, call the member services line, or download the mobile version from the Apple App or Google Play store.
Phone: 1.800.Teladoc (800.835.2362)
*When receiving urgent care telehealth services through Teladoc, all services shall be provided consistent with existing appointment standards and access requirements. If your plan has out-of-area benefits, members can access services either via telehealth or on an in-person basis. Certain conditions apply. Review your plan documents available at mywha.org/myplan for details on cost-sharing and balance billing protections.