Virtual Care From Teladoc


24/7 Virtual Urgent Care from Teladoc

There are times when you can’t or don’t want to leave home to go to the doctor. Perhaps you think you’ve developed a sinus infection but are at home with the kids and cannot get to an urgent care location. To ensure our members have access to care when they need it, WHA has expanded its telehealth options for getting care virtually in non-emergency situations. We recommend that you try to reach your PCP first, but WHA wanted to ensure that when you need it, virtual urgent care for non-emergency situations is available, 24/7.

Beginning in January, 2021, WHA is pleased to offer telehealth services through Teladoc®, the global leader in telemedicine, for urgent care needs. From anywhere at any time, you can reach a doctor 24/7 by secure video chat or phone – often within 10 to 15 minutes – to get a diagnosis and treatment without having to leave home. Virtual urgent care is ideal for when you have a minor illness or injury, or if you are unwell but unsure if you need to visit the emergency room. 

Program Elements

Teladoc is available to members 24/7: Regular daytime hours or after hours or weekends – when you need to reach a healthcare professional for a minor, urgent care needs.

Quick to connect: Teladoc lets members connect with a healthcare professional, often within 30 minutes.

Ideal for minor injuries/illness: Injuries such as sprains, strains, rashes, burn or cut; and minor illnesses, such as cold/flu symptoms or upset stomach, pink eye or sinus infection as a few examples. Using your smartphone, members can talk with a doctor to get a diagnosis and treatment.

When you set up a Teladoc account: Make sure to select a local, WHA in-network pharmacy.  If the doctor prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice. Teladoc will automatically notify you (through the message center) when your prescription is submitted. We suggest contacting your selected pharmacy to confirm when your prescription will be ready for pick up (or delivery).

Copayment Summary: Be sure to refer to the Copayment Summary for cost share and further details on this new benefit.

If you have questions, please contact Member Services: 888.563.2250. 

Program Resources

A Teladoc physician can provide virtual care 24/7 or direct you appropriately for your medical needs. Teladoc has made it easy to connect and get more information. Visit the Teladoc site, call the member services line, or download the mobile version from the Apple App or Google Play store.  

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