Emergency Preparedness

Our hearts are with the victims of the fires burning in our California communities. We are grateful to the many health care providers who are helping treat victims of the fires and the first responders assuring their safety. WHA has information and resources for our members who have been evacuated or impacted because of the Kincade Fire in Sonoma County or by the public safety power shutoff events.

Prescription Medications

WHA wants to ensure that you get your medications without interruption. Emergency supplies of needed medications can be obtained from your pharmacy or from Express Scripts. If you need help refilling or getting access to prescriptions because your pharmacy or physician’s office is closed or you are evacuated, please call WHA Member Services at 888.563.2250. 

Nurse 24 Available

WHA’s nurse advice line, Nurse 24, is available for consultation at 877.793.3655. Registered nurses are available to answer any of your health questions.


Billing & Payments

Employer Groups
Stay in contact with your broker or call WHA Group Sales at 888.499.3198 for questions about your monthly premium payments and continuing coverage.

Individual and Covered CA members
Please contact WHA Member Services at 888.563.2250 regarding questions about continuing coverage and premium bill payments.


WHA Provider Network

Hospitals
Healdsburg District Hospital is closed. All other hospitals in the WHA network are currently open and serving members. Hospitals affected by the fires may be limiting their services to emergency and inpatient care at this time, and postponing elective services. 

Meritage Medical Network and St. Joseph Health Medical Network
If members have an appointment they are encouraged to call the provider's office to check to see if they are open. If members have an urgent condition or emergency, they should go to the nearest urgent care center or emergency. Members can call WHA at 888.563.2250 for help finding an urgent care location. 

Magellan Healthcare
Magellan’s free 24-hour crisis line is available for all individuals impacted by the wildfires in California. The toll-free number to access free, confidential consultation services is 1-800-327-7451.

Magellan will provide free, confidential consultation services and other resources, such as referrals to local non-profit organizations, shelters and additional community-based support to assist individuals in California. These resources are offered free-of-charge to the community to assist individuals as they work to cope with the feelings of fear, sadness, anger and hopelessness related to these kinds of natural disasters.

Landmark Healthcare
Landmark is relaxing its requirement that members utilize only providers that are in Landmark’s networks.  If a member needs care but cannot access a network provider due to the fire emergency, they may seek care from an out of network provider and will only be responsible for the usual copayment.
 
Should this situation arise, please notify Landmark Healthcare as soon as you reasonably can by calling Customer Service at (800) 298 4875, Option 2, to let us know of the details of your case, and your impacted case will be excepted from our usual in-network requirement. 

Delta Dental
Delta Dental will help provide access to care and customer support if enrollees and their family members face dental emergencies or require ongoing dental treatment in cases where these devastating fires affect their regular providers.

In addition, Delta Dental is working to maintain the timely payment of claims and offer assistance in obtaining dental records if needed. They will ensure enrollees do not owe unreasonable costs at an out-of-network dentist. 


Additional Resources

Emergency Power Planning

People Who Use Electricity and Battery-Dependent Assistive Technology and Medical Devices

General Fire Information

Current Fire Information

Air Quality

If you are in area affected by the fire, you should limit your time outdoors. Stay up to date on the current air quality in your region.

Animal Support

Sonoma County Animal Services