Rated Highly for Quality Health Care

According to the 2017-18 Qualified Health Plan Enrollee Experience Survey:

  • 80.22% of WHA members reported getting care easily and quickly through their health plan
  • 88.69% of WHA members gave their personal doctor or specialist an overall rating of 8,9 or 10, on a 0 to 10 scale

2016 QHP Enrollee Survey
The Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) was designed to collect accurate and reliable information from consumers about their experience with the health care they received through Health Insurance Marketplace Qualified Health Plans (QHPs). The survey includes a set of core questions that address key areas of care and service, with some questions grouped to form composites. The QHP Enrollee Survey was fielded nationally for the first time by HHS-approved survey vendors in 2015 and 2016 by HHS-approved survey vendors using a standardized protocol to facilitate QHP comparison both within and across Marketplaces.


Providers Recommend WHA

94.7% of our providers would recommend Western Health Advantage to other physicians.

Source: 2016 Provider Satisfaction Survey. 

2016 Provider Satisfaction Survey
WHA conducts an annual provider satisfaction survey to determine how well WHA is doing. Participating providers are randomly selected to participate. The survey provides an opportunity for providers to share their opinions about the programs and administration of the plan.

2017 Health Insurance Company Quality Rating (based on 2016 data), California Health Benefit Exchange can be viewed at coveredca.com

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