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Behavioral Health Benefits

Optum offers a full spectrum of managed mental health and substance use disorder services. WHA members can call Optum directly, 24 hours a day, seven days a week. A referral from a primary care physician (PCP) is not required.

Anyone can have individual struggles when it comes to mental health. From diagnosis to treatment, WHA is here to help and works closely with Optum Behavioral Health to offer a wealth of support to WHA members.  You can start by searching the online directory to find a provider or simply call Optum directly.

Call Optum at 800.765.6820 or use Optum's LiveandWorkWell member portal to search for mental health providers and other great resources. 


Highlights of Optum's services:

  • Virtual and in-person outpatient therapy with access to 5,500 mental health professionals – including Express Access providers who guarantee an appointment within five (5) days.
  • Medication-assisted treatment includes an increase to 26 mental health and 29 substance use disorder inpatient facilities, as well as specialty case management for substance use disorder, child and adolescent care, eating disorders, geriatric, specialized mental illness, and ABA therapy.
  • If you are interested in a self-care app to help manage stress, depression, and anxiety, learn more about Optum's new, Able To app from this flyer, or find links to more information in the drop drop-down above under Mental Health Resources, Stress Management.
  • Unsure where to start? View this brief video for guidance.

If you or a loved one is ever having a mental health crisis: please call/text 988 to talk to someone for help. The Suicide and Crisis Lifeline is available (24/7). You can talk with a professional, or chat with a counselor online at



This information is a summary of the highlights of behavior health coverage included in WHA plans. For complete benefit information, refer to the Combined Evidence of Coverage and Disclosure Form (EOC/DF).

Other Resources

Last review date: May 31, 2023

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