Concerned you have the coronavirus?
If you have a fever or cough, you might have COVID-19. Most people have mild illness and are able to recover at home. Keep track of your symptoms. If you have an emergency warning sign (including trouble breathing), get medical attention right away.
- If you have a medical appointment that cannot be postponed, call your doctor’s office, and tell them you have or may have COVID-19. This will help the office protect themselves and other patients.
- If you have a medical emergency and need to call 911, notify the operator that you have or think you might have, COVID-19. If possible, put on a facemask before medical help arrives.
As the impacts of the crisis continue, WHA is now waiving all treatment costs associated with COVID-19 care in an effort to alleviate any unnecessary stress or out-of-pocket costs to impacted members. This includes copayments and deductibles, if applicable, for office visits and hospitalization, for services related to the treatment of COVID-19. This relief will apply for any treatments from February, 2020 until the end of September, 2020.
WHA is waiving all copayments/coinsurance where the purpose of the visit is to be screened and/or tested for COVID-19, including for hospital/emergency room, urgent care, and provider office visits. Antibody testing is also covered by WHA with this waiver.
Call your PCP for all questions and scheduling related to testing and screenings. If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your doctor for medical advice. They will decide whether you need to be tested.
- COVID-19 Self-Assessment: This simple online assessment takes about five minutes to complete, depending on your answers.
- Baseline COVID-19 Testing Program: California has set up a testing program that has an online screening questionnaire. Appointment priorities are scheduled based a person's responses to the screening questions.
The following testing options are specific by county and/or medical group. If they are not applicable to you, contact your PCP.
Sacramento County Residents: The COVID-19 Program is currently offering access to a free drive-up coronavirus testing program. Residents who are 18 years of age or older and experiencing mild to moderate symptoms can complete an online screener to determine if they qualify for in-person testing.
Mercy Medical Group Members: If your PCP is affiliated with Mercy Medical Group, you can access these locations which provide evaluation of potential COVID-19 patients. Please note, this is by appointment only. They are not accepting walk-in patients at this time.
- Citrus Heights Clinic: 7115 Greenback Lane, Citrus Heights, CA 95621
- Folsom Clinic: 1730 Prairie City Road, Folsom, CA 95630
- Midtown Clinic: 3000 Q Street, Sacramento, CA 95816
- Wymark Clinic: 8220 Wymark Drive, Elk Grove, CA 95757
Mercy Medical Group is also offering drive-through testing. If your PCP believes you are an appropriate candidate for testing according to CDC guidelines, and that you do not need acute medical evaluation or treatment, your PCP will direct you to a drive-through testing site. The clinic staff will conduct a basic health assessment (temperature check, heart rate, oxygen levels and fasting blood sugar, for diabetics) and collect a specimen for testing.
**Please note that testing supplies are limited. The availability of ongoing testing depends upon continued availability of testing supplies. Testing may therefore be discontinued on short notice should supplies run out.
After a delay across the state, some elective surgeries, non-essential medical, surgical, and dental procedures are beginning to be re-scheduled during the 2019 Novel Coronavirus (COVID-19) outbreak.
If you have a procedure scheduled or need to schedule a procedure, please call your provider's office for the latest information.
WHA is closely monitoring drug shortages listed on the FDA website. Your pharmacy also has up-to-date information from their suppliers regarding drug shortages. If you are affected by a drug shortage, your pharmacy can assist you or contact your prescribing provider to discuss alternative treatment options.
If for some reason you are not able to access your current supply of prescription medications, or if you need an additional supply, you or your physician can call WHA Member Services to request an early refill at 888.563.2250. Note: CalPERS members should contact OptumRx at 855.505.8110 for early refill requests.
Members are encouraged to fill their maintenance prescriptions through OptumRx's mail order program. This not only avoids you having to wait in line at the pharmacy during the COVID-19 outbreak, but it can give you up to a 90-day supply of your medication and may also save you money. To sign up for mail order, contact OptumRx at 844.568.4150 or 855.505.8110 for CalPERS members.
You may also receive a 90-day supply of maintenance prescriptions by using the Select90 program at Walgreens or CVS Pharmacies.
Exception: Early refills for controlled prescription medications will continue to require a prior authorization request be received from your prescribing physician. Controlled substance prescriptions can be filled by the OptumRx mail order pharmacy, but must be sent by your physician through a certified electronic prescribing system (EPCS certified). Paper or Fax prescriptions will not be filled. If you chose to use mail order for your controlled prescription medication needs, contact your doctor to make sure they are able to send these prescriptions electronically.
Urgent or Specialty Medication Needs
- For urgent medication needs, continue to visit your local pharmacy.
- For specialty medication needs, continue to use the mail order option through OptumRx Specialty Pharmacy.
- For assistance, contact OptumRx Specialty Pharmacy at 855.427.4682 or 855.821.7217 for CalPERS members.
Members can find a participating pharmacy online or by contacting WHA Member Services at 888.563.2250. Note: CalPERS members can find a participating pharmacy by searching online or by contacting OptumRx at 855.505.8110.
Looking for Health Coverage?
During this time, finding or keeping your health coverage is more important than ever.Shop For Coverage
Get care without leaving the comfort of home — or your office. Learn more about the telehealth services available through our provider partners.Virtual Visits
Crisis Line from Magellan
WHA's behavioral health partner, Magellan Healthcare, opened a free 24-hour crisis line (1.800.327.7451) for anyone who needs help during these tumultuous times. The situation with COVID-19, in addition to the unrest in communities across the country, has sparked an unprecedented level of stress for many individualsMental Health
You have 24/7 access to a nurse advice line staffed with registered nurses through Nurse24™. You can speak directly with a nurse at 877.793.3655 or use the online chat feature.Nurse24
Connect With Your Doctor
Your medical group may offer an online service to email your doctor, request prescription refills, schedule an appointment, view lab test results, or access your medical record.Connect With Your Doctor
Chat with Member Services
Chat online with a WHA member service representative by logging into your MyWHA account and visiting our contact us page.
This service is available during regular business hours.
WHA's Secure Message Center
Have a question about your benefits or coverage? Send us a secure message by logging into your MyWHA account and visiting our contact us page.
This service is available 24 hours per day.
Handouts and posters created by the Centers for Disease Control and Prevention (CDC):
Frequently Asked Questions
What is the novel coronavirus?
The novel coronavirus is a new coronavirus never identified before now. Referred to as the coronavirus disease 2019 (COVID-19), it is very different than the common coronavirus seen in humans that cause the common cold and other mild illnesses. The COVID-19 was identified first in Wuhan, China and has spread globally.
Is there a test for it?
If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice. They will decide whether you need to be tested, but keep in mind that there is no treatment for COVID-19 and people who are mildly ill may be able to isolate and care for themselves at home.
How does COVID-19 spread?
COVID-19 is a new disease and we are still learning how it spreads, the severity of illness it causes, and to what extent it may spread in the United States.
The virus is thought to spread mainly from person-to-person.
- Between people who are in close contact with one another (within about 6 feet).
- Through respiratory droplets produced when an infected person coughs or sneezes.
These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Learn more about what is known about the spread of COVID-19.
How can I help protect myself?
The best way to prevent infection is to avoid being exposed to the virus that causes COVID-19.
- Sheltering in place is still the best way to help protect yourself and to prevent the spread of the virus.
- When it becomes necessary to go out in public for essential services and where social distancing is difficult, the CDC recommends using simple cloth face coverings. The use of face coverings is a preventive measure to help slow the spread of the virus and to help those who do not know they have the virus from transmitting it to others. Search online for easy instructions on how to make cloth coverings from household items at a low cost.
- Remember to continue practicing these preventive measures, and stay safe.
- Stay home
- Especially if you are sick, except to get medical care. Learn what to do if you are sick.
- Leave only when necessary to restock essential supplies (food, medications, toilet paper, etc.)
- Maintain social distancing
- Avoid becoming in contact with those who are sick
- Keep at least six (6) feet between you and those around you. This is especially important for people who are at higher risk of getting very sick.
- Wash hands frequently for at least 20 seconds
- Wash your hands often with soap and warm (preferred) water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid touching your eyes, nose, and mouth
- Use a tissue or only after you have washed your hands
- Cover coughs and sneezes
- Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
Throw used tissues in the trash.
- Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
- Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
- Clean and disinfect
- Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, counter tops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
- If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.
- Stay home
Is there a vaccine?
There is currently no vaccine to protect against COVID-19. The best way to prevent infection is to avoid being exposed to the virus that causes COVID-19.
Is there a treatment?
There is no specific antiviral treatment for COVID-19. People with COVID-19 can seek medical care to help
Visit the CDC website for the latest information on COVID-19.
Last review date: May 10, 2020