Coronavirus Disease (COVID-19)

Concerns about coronavirus (COVID-19)?

If you are concerned you may have COVID-19, call your doctor to discuss. Keep track of your symptoms and if you have an emergency warning sign (such as trouble breathing), get medical attention right away.

COVID-19 Vaccines and How to Schedule a Vaccine Appointment

We are pleased our state created the site: My Turn, California's statewide vaccine scheduling portal. Here, you can check your eligibility and make an appointment at available locations (retail pharmacies, doctor's offices, and community vaccine clinics). Any individual over age 12 is eligible and should be able to schedule a vaccine appointment. Children ages 12-15 are eligible for the Pfizer (2 shot) vaccine.

My Turn link above ( is still a good resource to schedule an appointment, but WHA members should also check other outlets to get the vaccine. See resources/links:

Contact your doctor or Medical Group (where you see your doctor). Each Medical Group's vaccine availability and the process is linked below:

You can also check with your local retail pharmacies that may be getting vaccines. Find out if/when to get a vaccine appointment at the following:

Follow our Facebook page and view videos on WHA's CMO Dr. Khuram Arif addressing vaccine questions.  

As always, if you have questions about vaccines, contact your doctor. 

Please keep in mind that COVID-19 vaccine distribution is a dynamic and fluid situation, which can change often with new guidelines from federal/state/local governments. Continue to monitor publicly available information, as well as that from your PCP, medical group, and WHA’s website. The CDC is also a good resource for the latest on vaccines.

COVID-19 Treatment

WHA is waiving all treatment costs associated with COVID-19 care in an effort to alleviate any unnecessary stress or out-of-pocket costs to impacted members. This financial assistance will apply to treatment between February 1, 2020, and June 30, 2021. This includes copayments and deductibles, if applicable, for office visits and hospitalization, and for services related to the treatment of COVID-19. 

COVID-19 Testing

If you have symptoms or have been exposed to someone who tested positive for COVID-19, call your doctor. WHA will cover the cost of the test to determine if you currently have COVID-19. If you believe you have been exposed and want to get tested, WHA members may access testing from any provider without prior authorization or referral from your doctor. 

WHA does not cover testing for a specific workplace testing program required by your employer. WHA continues to follow state and federal guidance on benefit coverage of COVID-19 by health plans, which clearly outlines that health plans are not required to pay for monitoring and screening required for employment purposes. This includes COVID testing that unvaccinated employees are required to undergo and any other testing required for employment purposes.


Some elective surgeries, non-essential medical, surgical, and dental procedures, may be re-scheduled. If you have a procedure scheduled or need to schedule a procedure, please call your doctor's office for the latest information.

Prescription Medication

WHA is closely monitoring drug shortages listed on the FDA website. Your pharmacy also has up-to-date information from their suppliers regarding drug shortages. If you are affected by a drug shortage, your pharmacy can assist you or contact your prescribing provider to discuss alternative treatment options. If for some reason you are not able to access your current supply of prescription medications, or if you need an additional supply, you or your physician can call WHA Member Services to request an early refill at 888.563.2250. Note: CalPERS members should contact OptumRx at 855.505.8110 for early refill requests. 

Mail Order

Members are encouraged to fill their maintenance prescriptions through OptumRx's mail order program. This not only avoids you having to wait in line at the pharmacy during the COVID-19 outbreak, but it can give you up to a 90-day supply of your medication and may also save you money. To sign up for mail order, contact OptumRx at 844.568.4150 or 855.505.8110 for CalPERS members. 

You may also receive a 90-day supply of maintenance prescriptions by using the Select90 program at Walgreens or CVS Pharmacies. 

Exception: Early refills for controlled prescription medications will continue to require a prior authorization request to be received from your prescribing physician. Controlled substance prescriptions can be filled by the OptumRx mail order pharmacy, but must be sent by your physician through a certified electronic prescribing system (EPCS certified). Paper or Fax prescriptions will not be filled. If you chose to use mail order for your controlled prescription medication needs, contact your doctor to make sure they are able to send these prescriptions electronically.

Urgent or Specialty Medication Needs
  • For urgent medication needs, continue to visit your local pharmacy.  
  • For specialty medication needs, continue to use the mail order option through OptumRx Specialty Pharmacy.
  • For assistance, contact OptumRx Specialty Pharmacy at 855.427.4682 or 855.821.7217 for CalPERS members. 

Members can find a participating pharmacy online or by contacting WHA Member Services at 888.563.2250. Note: CalPERS members can find a participating pharmacy by searching online or by contacting OptumRx at 855.505.8110.

    Looking for Health Coverage?

    During this time, finding or keeping your health coverage is more important than ever.

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    Virtual Visits (Telehealth)

    Get care without leaving the comfort of home — or your office. Learn more about the telehealth services available through our provider partners. And, for after-hours, you can access care through Nurse24 or Teladoc.

    Virtual Visits

    Crisis Line from Magellan

    WHA's behavioral health partner, Magellan Healthcare, opened a free 24-hour crisis line (1.800.327.7451) for anyone who needs help during these times.

    Mental Health


    You have 24/7 access to a nurse advice line staffed with registered nurses through Nurse24. You can speak directly with a nurse at 877.793.3655 or use the online chat feature.


    Connect With Your Doctor

    Your medical group may offer an online service to email your doctor, request prescription refills, schedule an appointment, view lab test results, or access your medical record

    Connect With Your Doctor

    Chat with or Send Message to WHA Member Services

    Have a question about your benefits or coverage? During business hours, you can chat online with a WHA member service representative. You can also send a secure message 24/7. Both are available by logging into your MyWHA account and visiting the website's Contact Us page.

    Contact Us

    Printable Resources

    Handouts and posters created by the Centers for Disease Control and Prevention (CDC):

    Frequently Asked Questions

    What is the novel coronavirus?

    The novel coronavirus is a new coronavirus never identified before now. Referred to as the coronavirus disease 2019 (COVID-19), it is very different than the common coronavirus seen in humans that cause the common cold and other mild illnesses. The COVID-19 was identified first in Wuhan, China, and has spread globally.

    Is there a test for it?  

    If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your doctor for medical advice. Do keep in mind that there is no treatment for COVID-19, and people who are mildly ill may be able to isolate and care for themselves at home.

    How does COVID-19 spread?

    COVID-19 virus is thought to spread mainly from person-to-person.

    • Between people who are in close contact with one another (within about 6 feet).
    • Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Learn more about what is known about the spread of COVID-19.
    How can I help protect myself?

    The best way to prevent infection is to avoid being exposed to the virus that causes COVID-19. 

    • Social distancing is still the best way to help protect yourself and to prevent the spread of the virus.
    • When it becomes necessary to go out in public and where social distancing is difficult, the CDC recommends using face coverings. The use of face coverings is a preventive measure to help slow the spread of the virus and to help those who do not know they have the virus from transmitting it to others.  
    • Remember to continue practicing these preventive measures, and stay safe.
      • Stay home, especially if you are sick, except to get medical care. Learn what to do if you are sick. Leave only when necessary to restock essential supplies (food, medications, toilet paper, etc.)
      • Maintain social distancing
      • Wash hands frequently for at least 20 seconds
        • Wash your hands often with soap and warm (preferred) water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
      • Avoid touching your eyes, nose, and mouth 
      • Cover coughs and sneezes
        • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash.
        • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
      • Clean and disinfect
        • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
        • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection. 
    Is there a covered vaccine?

    WHA will cover the vaccine and its administration without a copayment or deductible once the vaccines are FDA-approved for public use.

    Is there a treatment?

    There is no specific antiviral treatment for COVID-19. People with COVID-19 can seek medical care to help relieve symptoms. 

    Visit the CDC website for the latest information on COVID-19.  


    Learn about the latest updates at the California Department of Public Health.

    For more information on COVID-19 vaccines, roll-out, and trials in our area, visit the following public websites:

    Last review date: February 19, 2021

    For the latest Coronavirus (COVID-19), click here: getting care, testing and vaccines