Western Health Advantage covers services provided through telehealth at the same cost sharing that would apply to those services if they had been provided in person. This means that when a WHA network provider offers telehealth services, such as virtual visits, WHA members will have the same cost-sharing that they would have for an office visit. Please refer to your copayment summary for cost-sharing amounts.
Contact your doctor's office first to learn about virtual care visits available to you. Many offices have made virtual visits available to address the shelter in place orders across Northern California and to keep you safe and healthy.
New for 2021, WHA members now have the option of getting care 24/7 virtually in nonemergency situations through Teladoc, the global leader in telemedicine. From anywhere at any time, you can reach a doctor 24/7 by secure video chat or phone—often within 10 to 15 minutes—to get a diagnosis and treatment. Teladoc lets you connect with an urgent care healthcare professional for minor injuries and illnesses such as cold or flu, minor cuts or burns, muscle strains or sprains, upset stomach or skin rashes, without having to go to an urgent care facility.
Visit our member website at mywha.org/Teladoc or click below for details.
Magellan Healthcare is providing one of its digital cognitive behavioral therapy (DCBT) apps, RESTORE®, at no cost for individuals experiencing sleep difficulty and insomnia related to novel coronavirus (COVID-19). The six-session module uses proven cognitive behavioral therapy techniques to teach users new skills, techniques and practices that can improve mood and promote better sleep.
Please see below for telehealth services offered through Magellan Healthcare.
To address the needs of WHA members in 2020, the WHA provider network is offering many new and innovative alternatives to the traditional in-person office visit. Please contact your PCP office to learn more about new ways to receive care and advice from your physician. Additional details and links about medical group options are below, but contacting your PCP office first is recommended for the latest information.
*Sometimes conditions are more complex than the symptoms suggest, and your instant visit provider may ask to see you at NorthBay Urgent Care.
Meet with a counselor by video conference. Benefits include:
Use Magellan's provider search tool to find a provider who offers telehealth services.