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Travel Assistance

24 hours a day, 7 days a week, Assist America’s experienced crisis management professionals work out of a state-of-the-art operations center with worldwide response capabilities to provide you with the following benefits and much more!

Medical consultation, evaluation, and referral

The operations center is staffed 24/7 by medically certified, multilingual personnel who can evaluate, troubleshoot, and make immediate recommendations for any emergency situation, including referrals to qualified doctors and hospitals.

Emergency medical evacuation

If you become ill or injured where appropriate care is not available, Assist America will use whatever transportation, equipment, and personnel necessary to evacuate you safely to the nearest facility that meets their high standards.

Critical care monitoring and case management

Assist America’s medical team stays in regular communication with the attending physician and hospital to monitor appropriate levels of care.

Prescription assistance

If you forget or lose a prescription while traveling, Assist America helps replace the medicine.

Lost luggage or document assistance

Assist America works with airlines to recover and deliver lost bags, serves as liaison with transportation companies to replace lost travel tickets, and contacts necessary agencies to solve issues of lost passports and licenses.

Emergency message transmission

Assist America will transmit emergency messages reliably between you and your family, friends, employer, or anyone else who needs to stay in the information loop, as permitted under medical privacy laws.

Legal and interpreter referrals

Assist America can make recommendations for trustworthy legal counsel and interpreter services in any country and arrange bail bonds in jurisdictions where they are legal.

Compassionate visit

Assist America will arrange and pay economy, round-trip transportation costs for a loved one to join you if you are alone and expected to be hospitalized for more than seven days.

Pre-trip information

Prior to traveling, you can review country profiles, visa requirements, immunization regulations, security advisories and more.

Hospital admission guarantee

Assist America validates your Western Health Advantage coverage and advances funds as needed to ensure prompt hospital admission.

Care of minor children

If you become ill or injured when traveling with minor children, Assist America will arrange for your children to return home—with a qualified attendant if necessary—to a family member, or will arrange childcare locally. Assist America will also arrange care of children at home who are left unattended due to your unexpected absence.

Assist America mobile app

Available for Android and iPhone, Assist America's mobile app provides members with a one-touch connection to the Assist America operations center. Special features include: place an emergency phone call just by tapping a button; view Assist Alerts; locate a U.S. embassy; and more.

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