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Travel Assistance

Assist America Overview

As part of your health plan, urgent care and emergency care services are covered wherever you are in the world. As a member of Western Health Advantage you benefit from the added comfort provided by Assist America, the nation’s largest provider of global emergency medical services. 

Anytime you travel 100 miles or more away from home, even in a foreign country, you are eligible for Assist America’s assistance services, such as medical consultation and referrals, care of a minor child, lost luggage or document assistance, and other vital services in the event you face an emergency while traveling.

You can contact Assist America’s 24/7 Operations Center via:

  • Phone: 1.800.872.1414 (toll-free within the U.S.) or 1.609.986.1234 (collect call - outside of the U.S.)
  • Email: medservices@assistamerica.com
  • Text: 1.609.334.0807

Download a PDF of the Assist America ID Card below:

Assist America ID Card

Assist America Tarjeta de Identificación

Assist America Mobile

Download the Assist America Mobile App for a one-touch connection to the Assist America operations center. Other special features include:

  • Access to your digital Assist America membership card
  • One-touch call to our 24/7 Emergency Operations Center
  • Information about student services for our Scholastic Emergency Services Members
  • Pre-trip information, such as country-specific visa requirements, immunization regulations, security advisories, and more
  • Travel Status Indicator (lets members know when they are eligible for Assist America services)
  • Global Embassy Locator
  • U.S. Pharmacy Locator
  • Information about all our member services
  • Travel alerts

Your Western Health Advantage ID is: 01-aa-wha-02083 

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Assist America Benefits & Services 

Medical consultation, evaluation and referral

The operations center is staffed 24/7 by emergency-dispatch medically certified, multilingual personnel who can evaluate, troubleshoot and make immediate recommendations for any emergency situation, including referrals to qualified doctors and hospitals.

Prescription assistance

If you forget or lose a prescription while traveling, Assist America helps replace the medicine.

Foreign hospital admission assistance

Assist America validates your WHA coverage and advances funds as needed to ensure prompt hospital admission.

Critical care monitoring and case management.

Assist America’s medical team stays in regular communication with the attending physician and hospital to monitor appropriate levels of care.

Emergency medical evacuation.

If you become ill or injured where appropriate care is not available, Assist America will use whatever transportation, equipment and personnel necessary to evacuate you safely to the nearest facility that meets their high standards.

Emergency message transmission.

Assist America will transmit emergency messages reliably between you and your family, friends, employer or anyone else who needs to stay in the information loop, as permitted under medical privacy laws.

Care of minor children.

If you become ill or injured when traveling with minor children, Assist America will arrange for your children to return home—with a qualified attendant if necessary—to a family member, or will arrange childcare locally. Assist America will also arrange care of children at home who are left unattended due to your unexpected absence.

Compassionate visit.

Assist America will arrange and pay economy, round-trip transportation costs for a loved one to join you if you are alone and expected to be hospitalized for more than seven days.

Legal and interpreter referrals.

Assist America can make recommendations for trustworthy legal counsel and interpreter services in any country and arrange bail bonds in jurisdictions where they are legal.

Lost luggage or document assistance.

Assist America works with airlines to recover and deliver lost bags, serves as liaison with transportation companies to replace lost travel tickets and contacts necessary agencies to solve issues of lost passports and licenses.

Pre-trip information

Prior to traveling, you can review country profiles, visa requirements, immunization regulations, security advisories and more at assistamerica.com or on the Assist America Mobile App.