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Mental Health


Free 24-hour Crisis Line from Magellan

In response to recent events across the country, WHA's behavioral health partner, Magellan Healthcare, opened a free 24-hour crisis line for anyone who needs help during these tumultuous times. The situation with COVID-19, in addition to the unrest in communities across the country, has sparked an unprecedented level of stress for many individuals.

The toll-free number to access free, confidential counseling services is 800.424.1778.

Individuals who call the hotline will speak directly to a masters-level, certified licensed mental health clinician. The crisis line is offered free-of-charge to assist individuals as they try to cope with feelings of fear, sadness, anger and hopelessness related to these difficult times. Crisis line callers may also seek information and guidance to other available resources, such as community-based support. 

Mental Health Information

Your behavioral health services includes a full spectrum of managed mental health and substance abuse services. For assistance obtaining mental help benefits coverage information, provider access and claims processing information, please call Member Services at 888.563.2250 or send a secure message.

How to use your behavioral health benefits:
  • No referral from your Primary Care Physician (PCP) is required.
  • A WHA member can call Magellan Health directly.