Nurse24SM
WHA's nurse advice line (NAL) is available through Optum's Nurse24 and is staffed with experienced and highly-trained California licensed registered nurses. Nurse24 helps members make informed decisions about a variety of health needs, such as:
- Caring for minor injuries and illnesses
- Seeking the most appropriate help based on the medical concern
- Identifying and addressing emergency medical concerns
- Preparing for doctor visits
- Understanding prescription medications
- Making lifestyle choices to improve health
- Providing education and support regarding decisions about tests
Providing 24/7 Support through Telephone Triage
Nurse24 provides telephone triage service and is a valuable touch-point for encouraging the appropriate use of health care resources and lowering out-of-pocket costs.
Using decision tools supported by Healthwise®, nurses can provide the right support, at the right time. They can evaluate callers on health symptoms and direct them to the appropriate level of care. If an urgent situation is discovered during a call, nurses will guide members to the most appropriate course of action - whether it means making a trip to the emergency room or simply receiving further advice from a team of experts.
Key Benefits of Nurse24
Nurse24 is an important tool in identifying potential candidates for other health programs that WHA offers. Once a member contacts the NAL to discuss their health concerns, nurses can evaluate whether other health programs would be appropriate, such as:
- Disease Management
- Behavioral Health
- Wellness Services
- Health Education
WHA's Disease Management Programs are also offered through Optum, which allow the integration of information should a member already be enrolled in a program or needs a referral.
Another service offered by Nurse24 is an interpreter, which is available upon request. Bilingual nurses are available 24/7.
For more information, please contact Member Services and ask to speak to a Health Promotion/Disease Management Representative or contact Nurse24 directly at 877.793.3655.
