As part of your health plan, urgent care and emergency care services are covered wherever you are in the world. As a member of Western Health Advantage you benefit from the added comfort provided by Assist America, the nation’s largest provider of global emergency medical services.
Anytime you travel 100 miles or more away from home, even in a foreign country, you are eligible for Assist America’s assistance services, such as medical consultation and referrals, care of a minor child, lost luggage or document assistance, and other vital services in the event you face an emergency while traveling.
You can contact Assist America’s 24/7 Operations Center via:
Download a PDF of the Assist America ID Card below:
Download the Assist America Mobile App for a one-touch connection to the Assist America operations center. Other special features include:
Your Western Health Advantage ID is: 01-aa-wha-02083
The operations center is staffed 24/7 by emergency-dispatch medically certified, multilingual personnel who can evaluate, troubleshoot and make immediate recommendations for any emergency situation, including referrals to qualified doctors and hospitals.
If you forget or lose a prescription while traveling, Assist America helps replace the medicine.
Assist America validates your WHA coverage and advances funds as needed to ensure prompt hospital admission.
Assist America’s medical team stays in regular communication with the attending physician and hospital to monitor appropriate levels of care.
If you become ill or injured where appropriate care is not available, Assist America will use whatever transportation, equipment and personnel necessary to evacuate you safely to the nearest facility that meets their high standards.
Assist America will transmit emergency messages reliably between you and your family, friends, employer or anyone else who needs to stay in the information loop, as permitted under medical privacy laws.
If you become ill or injured when traveling with minor children, Assist America will arrange for your children to return home—with a qualified attendant if necessary—to a family member, or will arrange childcare locally. Assist America will also arrange care of children at home who are left unattended due to your unexpected absence.
Assist America will arrange and pay economy, round-trip transportation costs for a loved one to join you if you are alone and expected to be hospitalized for more than seven days.
Assist America can make recommendations for trustworthy legal counsel and interpreter services in any country and arrange bail bonds in jurisdictions where they are legal.
Assist America works with airlines to recover and deliver lost bags, serves as liaison with transportation companies to replace lost travel tickets and contacts necessary agencies to solve issues of lost passports and licenses.
Prior to traveling, you can review country profiles, visa requirements, immunization regulations, security advisories and more at assistamerica.com or on the Assist America Mobile App.
Last review date: August 24, 2018