Case management (CM) is a service available, at no extra cost, to any WHA member meeting program criteria. Typically, CM services are provided to members with complex or multiple medical conditions that require many visits to specialists or when you require multiple services. If you need help managing your healthcare needs, you, a PCP, relative, or anyone else acting on your behalf, can make a referral to your medical group asking for case management assistance. Case managers are experienced nurses who personally help you through the complexities of the healthcare system to make sure you get the care you need and that it is covered by your insurance.
You may ask your PCP to send a case management referral for you or you may call your medical group yourself. To contact your medical group directly, call:
Hill Physicians Medical Group: 800.445.5747
Mercy Medical Group: 916.379.2885
Meritage Medical Network: 800.0874.0840
NorthBay Center for Primary Care: 707.646.4241
Woodland Clinic Medical Group: 530.662.3961 x4361
St. Joseph Health Medical Network: 844.234.0951