FirstLine Essentials

WHA Medicare plan members (available in 2022) receive FirstLine Essentials over-the-counter (OTC) benefits at no cost. Each MyCare Select member receives $100 in credits each quarter to spend on the purchase of OTC products. These credits must be used each quarter (they do not roll over).

You have three options for ordering OTC items with credits:

• Visit ShopFirstLineBenefits.com and create an account to view products and place orders online.
• Download the FirstLine Benefits mobile app to your smartphone from the App Store or Google Play.
• Check your mail for the product catalog and mail-order form (with postage paid envelope).

At the start of each quarter (Jan, Apr, Jul, Oct), MyCare members will receive available credits in their FirstLine Essentials account. Use credits on FirstLine Essentials website or app for health and wellness OTC products, such as generic personal care items, allergy/cold medicines and flu or pain relief, dental or oral health, first aid, hearing aid batteries and more. Members can order once a quarter using their credits, as they are not carried over to the next. You can go online or download the app to order. To reach FirstLine Essentials, call 888.992.7494.

Due to the personal nature of the products, no returns or exchanges are allowed. Delivery is usually in about three business days and there is no cost for taxes or shipping and handling. A minimum order amount is required.