Translation and Hearing Impaired Services

Members who phone into the WHA Member Service Department may speak to a Member Service Representative in English or Spanish. For voice communication in other languages, the Medical Translation Department at University of California-Davis Medical Center is used. This is a service of the medical center, with translators on-site during business hours, covering such commonly-used languages as Vietnamese, Hmong, Russian and Mandarin Chinese. Should you have a need for a translator on the phone or face to face, call member services at (916) 563-2250 or (888) 563-2250. WHA tiene representantes que hablan Español para ayudarle. Para informacion o asistencia en Español, llame por favor al (888) 563-2250.

For the hearing-impaired, TDD/TTY service is available M-F, from 8am to 5pm in either English or Spanish. The phone number is (888) 877-5378 or you can just dial 711. WHA Member Services has brochures about the TDD/TTY service and a brochure can be requested by Fax, (916) 568-0126 or by mail:

Western Health Advantage
c/o Member Services
2349 Gateway Oaks Drive, Suite 100
Sacramento CA 95833