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PCP Transition Information Page

As of January 1, 2018, UC Davis Medical Group will no longer be available in the WHA Network.

We understand that you may be concerned about this change and we are committed to doing anything and everything we can to support you and help you through this change. WHA continues to offer a network of 275 primary care physicians (PCPs) in the Sacramento region, giving you a choice from Hill Physicians Medical Group, Mercy Medical Group, Woodland Clinic Medical Group and NorthBay Healthcare.


customer service pcp transition

 Medical Group Transition Lines

Mercy Medical Group
916.379.2884
NorthBay Healthcare
707.646.3280
Woodland Clinic
916.379.2884
Hill Physicians
800.321.6673

 

 

 we’re proud of our reputation

For 22 years and counting, we’ve been a reliable partner in your community. We are known for acting with integrity and for interacting honestly with our partners, while building relationships of trust. We support the doctor-patient relationship and offer access to quality doctors and hospitals.


 WHA Network

 

Hill Physicians

Hill Physician logo

800.445.5747

Meritage

Meritage Medical Network

415.884.1840

Northbay Healthcare

Northbay Healthcare

Vacaville: 707.624.7500
Fairfield: 707.646.5500
Green Valley: 707.646.3500

John Muir Health

John Muir Health

925.952.2887

Mercy Medical Group

Mercy Medical Group

916.733.3333

Woodland Clinic

Woodland Clinic

530.668.2600

 

 

New For 2018    WHA is proud to partner with the Canopy Health alliance representing John Muir Health, Meritage Medical Network, Hill Physicians and numerous renowned Bay Area Facilities.

Important: A member’s access to doctors and hospitals varies by network. Search our provider directory for details.

 FREQUENTLY ASKED QUESTIONS 

How do I obtain my medical records?
When do I have to change my PCP?

If you have a PCP in the UC Davis Health system, you may start the process of selecting a new provider from our extensive network now. You will have until December 15, 2017 to make your selection of a non UC PCP. Your new PCP choice is effective the first day of the month following notification. You must wait until the effective date before seeking care from your new PCP, or the services may not be covered.

How do I change my PCP?

To locate a list of available physicians, please refer to WHA's online provider directory. You may also request a printed copy by calling member services.

You can change your PCP online through your MyWHA account or by calling member services. WHA will issue you a new ID card by mail confirming your new PCP's name. You may also access your ID card using the WHA mobile app.  The effective date is the first day of the month following notification. You must wait until the effective date before seeking care from your new PCP, or the services may not be covered.

What can I expect when I change PCPs?

WHA and its medical groups are working closely to ensure that your transition is as smooth as possible. Once you’ve selected your new PCP, you will share a new patient appointment to discuss any health issues you’re experiencing, questions or concerns you have and medications you’re currently taking. Your new PCP will coordinate, as necessary, new prescriptions and referrals to participating specialists.

Can I still see my UC Davis specialist after January 1, 2018?

WHA is working with UC Davis Health to allow access to UC Davis Medical Group specialists and the UC Davis Medical Center with a referral from your PCP. More information will be coming soon.

I’m taking medications prescribed by a UC provider. What happens when I change PCPs?

You and your new PCP will discuss, at your new patient appointment, any health issues you’re experiencing, questions or concerns you have and medications you’re currently taking. Your new PCP will coordinate the replacement of needed prescriptions.

To ensure you don’t run out of your medications before you have your new prescriptions, make sure to:

  • refill any current prescriptions before your PCP changes
  • take advantage of a 90-day supply of maintenance medications through ESI’s mail order program, if desired
  • schedule your new patient appointment timely

Note: If your current prescription still has refills, and is not greater than one (1) year old, your refills are still valid.

I am currently receiving treatment through UC Davis Health, what is going to happen?

If you are currently with a UC Davis Health specialist and are undergoing the following, you may qualify for Continuity of Care (CoC) until it is safe to move to a specialist in your new medical group:

  • acute care treatment
  • serious chronic condition
  • pregnancy
  • terminal illness
  • care of a newborn child whose age is between birth and thirty-six (36) months
  • performance of surgery or other procedure that has been authorized by WHA 

For more information or to obtain a Continuity of Care (CoC) Request Form, contact WHA Member Services. You may also access the CoC Form online.

Important: CoC is not available for care from your UC Davis PCP.

WHA is working with UC Davis Health to allow access to UC Davis Medical Group specialists and the UC Davis Medical Center with a referral from your PCP. More information will be coming soon.

How long can I continue to see my UC Davis PCP?

You can continue to utilize the UC Davis medical group for your medical needs through December 31, 2017.

What happens if I don't select a new PCP by January 1, 2018?

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