We believe our members - the individuals and families in our community -- are more important than profits. Because
of this, we don't insert layers of red tape and bureaucracy between your employees and their doctors.
Our highly-trained customer service team is there to speed access to care rather than create obstacles
to treatment.
Local Customer Service
Part of being the local health care plan for Sacramento and Solano is providing local customer service.
In a world where you increasingly get put on hold, trapped in phone automation or routed to an overseas
call center, we feel a Sacramento-based service team is better equipped to help our local members.
Need to talk to a real person fast? Our dedicated staff answers 98% of calls within 30 seconds. Prefer to
talk face-to-face? Simply stop by our Sacramento office and meet with a representative in person.
#1 in the State for Member Satisfaction*
Obviously, we're proud of our customer service record. But you don't have to take our word for it. The
state Office of the Patient Advocate named Western Health Advantage the number one health care plan in
California in 8 out of 11 member satisfaction categories, including:
- Getting appointments and care quickly
- Highly-rated health care
- Getting doctors and care easily
- Shared decision making
- Finding a personal doctor
- Health promotion
- Resolving member complaints
- Answering customer calls quickly
* Based on California Office of the Patient Advocate, 2009 Health Care Quality Report Card.
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