Provider Toolkit: Cultural and Linguistic Services

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Section A - Interaction with a diverse patient base
Encounter tips for providers and their clinical staff, a mnemonic to assist with patient interviews, help in identifying literacy problems, and an interview guide for hiring clinical staff who have an awareness of diversity issues.

Section B - Communication across language barriers
Tips for locating and working with interpreters, common signs and common sentences in many languages, language identification flashcards, and language skill self-assessment tools.

Section C - Understanding patients from various cultural backgrounds
Tips for talking about sex with a wide range of people, pain management across cultures, and information about different cultural backgrounds.

Section D - References and resources
A summary of the "Culturally and Linguistically Appropriate Service (CLAS) Standards," which serve as a guide on how to meet legal requirements, a bibliography of print resources, and a list of internet resources.

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