PHARMACY INFORMATION


If you are covered by the Western Health Advantage (WHA) prescription benefit, this page applies to you. Medco®, WHA's pharmacy benefit manager (PBM), is one of America's leading pharmacy benefit managers with over 30 years of experience.



Frequently Asked Questions

Get answers to questions about pharmacy services



List of Covered Medications

Medications covered by WHA's prescription benefit are listed in the Preferred Drug List (PDL). The PDL, also known as a formulary, offers a wide selection of generic and brand-name medications. You may request a copy of WHA's PDL by calling Member Services at 916.563.2250 or toll free at 888.563.2250.



Pharmacy Options


Retail Pharmacies

You can obtain most of your prescription medications at any participating retail pharmacy. Find a participating retail pharmacy by visiting www.medcohealth.com/westernhealth or by calling Medco directly at 800.903.8664. If you use a nonparticipating pharmacy in an emergency, you will be reimbursed for the amount the medication would have cost under your benefit plan at a participating pharmacy, minus any applicable deductible or copayment.



Mail Order

You may save time and money on medications you take regularly by ordering a 90-day supply through "The Medco Pharmacy," Medco's mail-order pharmacy program. Your prescription can be refilled by phone or online and will be delivered straight to your home or office - whichever is more convenient!



Online Services

By registering at www.medcohealth.com/westernhealth you can take advantage of Medco's online services. Registered members can:

  • Order refills and renew prescriptions easily
  • View up to 12 months of prescription history
  • Review pharmacy benefit plan highlights
  • Compare prescription coverage and pricing
  • Access health and wellness information 24 hours a day, 7 days a week


To contact Medco Member Services
Medco Member Services is available 24 hours a day, 7 days a week (except Thanksgiving and Christmas) by calling toll-free at 800.903.8664
 
To access Medco by TTY
TTY is available for hearing-impaired members by calling 800.759.1089
 
To order prescription labels printed in Braille
Braille labels are available for mail-order prescriptions. Call 800.903.8664.

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