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Western Health Advantage Member Services
Western Health Advantage is committed to delivering the highest level of service to both network providers and members. Providing assistance to help you and your patients is one of our top priorities. Whether you have a concern or question regarding a specific WHA Policy or need information about eligibility, referrals or claims contact WHA's Member Services department.
Monday through Friday, 8 a.m. to 5 p.m. (excluding holidays)
Phone: (916) 563-2250 or (888) 563-2250
Fax: (916) 568-0126
Fax: (916) 568-0126
Nurse Advice Line: Nurse 24
Nurse Advice Line services are a covered benefit for all WHA enrollees. Trained nurses are available 24 hours a day, 7 days a week to help address your patient's medical concerns.
24 hours a day, seven days a week, 365 days a year.
Phone: (877) 793-3655
For relay assistance services, please call:
(800) 877-8793 (Voice/TTY/ASCII) or (800) 855-4000 (Sprint TTY Operator Services)
For relay assistance services, please call:
(800) 877-8793 (Voice/TTY/ASCII) or (800) 855-4000 (Sprint TTY Operator Services)
Bilingual nurses are available 24 hours a day,
seven days a week, 365 days a year.
seven days a week, 365 days a year.
Behavioral and Mental Health Services - Human Affairs International of California (HAI-CA), an affiliate of Magellan Behavioral Health
If one of your patients need behavioral health treatment or have questions about their behavioral health or substance abuse benefits please call the number below.
Human Affairs International of California (HAI-CA), an affiliate of
Magellan Behavioral Health
24 hours a day, seven days a week.
Phone: (800)424-177824 hours a day, seven days a week.
(UC Active Members please contact your human resources representative)