Members


Western Health Advantage Member Services
Western Health Advantage strives to provide exceptional health care services to our Members.  Our dedicated, local Member Services representatives are happy to provide answers and explain how WHA can meet your personal needs.  Whether you have a question about your benefits, an inquiry about your physician or accessing language assistance services, we are here to ensure your needs are met.  Just call our Member Services department.
Monday through Friday, 8 a.m. to 5 p.m. (excluding holidays)
Phone: (916) 563-2250 or (888) 563-2250
Fax: (916) 568-0126
If you use TDD/TTY, contact us by calling (888) 877-5378
For general inquires you may contact Member Services via email.
WHA will ensure you receive a response within one business day of submission.

Contact Us


Nurse Advice Line: Nurse 24
Do you need immediate medical advice and direction regarding your medical concerns?  WHA members can access Nurse Advice Line services by calling this toll-free number: (877)793-3655.  Trained nurses are available 24 hours a day, 7 days a week to help answer questions about your medical problem or concern.
24 hours a day, seven days a week, 365 days a year.
Phone: (877) 793-3655
For relay assistance services, please call:
   (800) 877-8793 (Voice/TTY/ASCII) or (800) 855-4000 (Sprint TTY Operator Services)
Behavioral and Mental Health Services
If you need behavioral health services or have questions about your behavioral health or substance abuse benefits please call the number below:
WHA Members
Human Affairs International of California (HAI-CA), an affiliate of Magellan Behavioral Health
24 hours a day, seven days a week.
Phone: (800) 424-1778
University of California - UC Active Members
Behavioral health services, including chemical dependency services are covered through Optum Health.
Phone: (888) 440-8225

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